About Fallsway Equipment Company
At Fallsway, we believe that “good customer service” is a baseline metric.
In fact, we understand that you and your business needs more than just good customer service. Any company can answer the phone politely and field your questions. But at Fallsway, we believe in going above and beyond the call of duty--being “heroic,” even--because we know in doing so we can literally help “save the day” for your business.
So, since 1959, we’ve been building close-knit relationships with our customers. We make sure that from the first time you call, throughout the time we work with you, we only offer solutions that fit your unique needs. We don’t buy into a one-size-fit all approach, and our range of superior products, our fleet of fully equipped service vans, and most importantly, our exceptionally hard working associates are all parts of a unique solution we craft specifically for your operation.
Our relationship-based consultative selling approach also means that when our customers’ businesses change, we change with them. In an effort to support those changes, we have invested heavily in our facilities, tooling, inventories, and most importantly, our associates, many of whom have been with our company for over twenty years.
But don’t just take our word for it; our Fallsway sales and service leadership are continually recognized by the manufacturers that we represent. Fallsway has received the prestigious "Caterpillar Dealer of the Year Award“ many times and has been recognized by Jerr-Dan and US Truck Cranes as a leader in the markets we serve. We are also involved in many trade organizations, most notably MHEDA and the National Truck Equipment Association, where we have an associate on the Board of Directors.
Recent awards include:
- Platinum Dealer of the Year—MCFA
- Dealer of Excellence—MCFA
- Five Star Customer Service—MCFA
- Quest for Excellence—MCFA
- Jerr-Dan—top 10 Distributor
- National Truck Equipment Association
Fallsway Equipment is the distributor of CAT, Mitsubishi, Jungheinrich, Kalmar, and Manitou manufacturers in Canton, Akron, Youngstown, Mansfield, and Marion, Ohio. Fallsway is also a truck and warehouse equipment distributor in Ohio, Michigan, Pennsylvania, Indiana, West Virginia, and Kentucky.
Have questions about how Fallsway can help with your business? Contact us today!
Want to learn more about our Lift Truck and Truck Equipment Divisions? Check out our videos below.